Google Advertisements Account Managers Should Not Contact Customers Straight

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There are a growing variety of reports throughout the web of Google Advertisements accounts supervisors threatening to get in touch with customers straight, regardless of not being permitted to.

According to the reports, firms who do not react to emails from Google Ads account supervisors are being consulted with dangers from Google associates to call clients straight.

In some cases, the Google Advertisements account managers call customers and tell them to drop their companies.

There are 2 things to make clear here:

  1. Agencies are not required to consult with Google associates
  2. At no point ought to a Google Advertisements account manager call an agency’s client

A Google Ads associate telling clients to fire their company crosses the line.

However, these reports are becoming more regular.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post captured the attention of Google Advertisements Intermediary Ginny Marvin, who says the issue will be attended to”instantly.” Marvin adds,”This is not in line with how we anticipate our team to

support our advertisers and agency partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports circulated on Reddit of Google representatives engaging in comparable practices. One Reddit user posted a screenshot of an email gotten by a Google Ads Account

Strategist, which reads: “I am composing to you one last time as a courtesy, since my honest goal is to supply you

value and innovative techniques with google ads and deal with you carefully, to help you save time and make your clients more successful with google ads, thus I am contacting you for the last time to notify you that if I do not reach you, I will presume that you are not getting my e-mails and will contact the clients that I have actually been assigned straight.”Another Reddit user has almost the very same story, saying they

‘ve been “pestered”with everyday emails from a Google Advertisements representative to get on a call and implement project changes. Once again, agencies aren’t obliged to speak to Google reps or implement modifications clients aren’t requesting. Must you get an e-mail like the one above, the very best thing to do is send a complaint through

Google’s main kind. Be careful of these aggressive sales techniques. As long as you’re not breaking any policies, Google has no say over

how you run your customers’campaigns. Included Image: FGC/Best SMM Panel